Privacy Policy and Terms of Use

Thai Lanna Ltd has always taken our customer’s rights of privacy and security very seriously. This has been in place since we started business in 1999, and not just as a result of the recently introduced GDPR regulations (2018). We have never used information gathered for promotional or any other related purpose and have no plans in the future.  We do not make this information available to any third parties, so none of our customers will receive spam mail or calls as a result of information gathered by us. Our Privacy Policy goes a long way to ensure your privacy and explains how we may collect information about you, how we will use this information and how we will ensure that your information stays secure.

This website does not use, and had never used in the past, cookies to request or store any personal information. In addition, the only page that requests information is the contacts page. In this case the only information gathered is information you enter, including your name and return e-mail address.  This information is only used for the purpose of responding to your correspondence. It is deleted approximately 1 month later and is never transferred to another database or similar storage method.

Via e-mail

E-mails received from you contain information you enter, including your name and return e-mail address.  This information is only used for the purpose of responding to your E-mail. It is deleted approximately 1 month later and is never transferred to another database or similar storage method.


Bookings via Telephone

When calling to make a booking, we will request a name and telephone number. These are written in a diary and are never transferred to any other medium. The diary is kept secure alongside the till with its float and inaccessible to unauthorised personnel. Old diaries are destroyed and not thrown in the bin.


Gift Vouchers

When ordering a Gift Voucher, a name and telephone number is normally requested. This information is retained until the Voucher is spent and then deleted.



Links to other web sites are provided by us in good faith and for information only. We disclaim any responsibility for the materials contained in any web site linked to this site. If you wish to request a link exchange, please email us or contact the Webmaster. We will only link exchange to sites relating to our business.


Age Restriction
If you are under 16, please get your parent/guardian's permission beforehand whenever you provide personal information to us. Please do not provide us with personal information if you are under 16 years old.


Copyright and Intellectual Property
The materials and content of this site are protected by copyright, trade marks, database and other intellectual property rights and are the proprietary material of our company and/or third parties associated with it. Except where it is otherwise indicated as acceptable on this site, you may not reproduce, modify, copy, make available or distribute or otherwise use any of the materials or content on this site without written permission from the owner of the relevant intellectual property rights.

All brand and product names, trademarks and service marks are acknowledged as the property of their respective owners. Where possible copyrights and trademarks are acknowledged. In the event that we have not acknowledged a copyright or trademark please contact us


Website Accessibility
This website has been designed to be accessible to the majority of internet users and conforms to the Web Content Accessibility Guidelines from the World Wide Web Consortium and has been checked for Usability and Search Engine Visibility.

Should you have difficulty accessing information on any of our pages, please contact us giving the url’s of the pages concerned and outlining your requirements and we will endeavour to supply the information to you in another form.



Whilst every effort is made to ensure the accuracy of the material included on this site, it is provided for information purposes only, without any representation or endorsements made and without warranty of any kind whether express or implied, and it does not constitute professional or legal advice.

We do not warrant that the operation of this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, and reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, loss of profits, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use, or loss of use of, data, arising out of, or in connection with, the use of this site.

Your access to this site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.


Other Matters

We reserve the right to change the terms of our Privacy Policy from time to time, so please re-visit this page occasionally to be aware of such changes. 

Our CCTV policy is described on a separate page.

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